Always name your files before uploading them in at least 4 digit sequences. By doing this, files maintain their alphabetical order when uploaded and photos are linked to correct individuals.
For example: Schoolphoto_0001.jpg, Schoolphoto_0002.jpg and so on.
Always use 2:3 (or 3:2) aspect ratio. UPGRD Photos designs are designed to work with only this aspect ratio.
You can shoot portrait format photos or landscape photos, but we recommend portrait format to enable more design features for your customers.
Always shoot group images in landscape format to enable group designs.
Image size should be at least 4000 x 2667 pixels to ensure great end product quality for your customers. We recommend exporting images from Adobe Lightroom with at least 85% quality.
Use only JPG files.
Remember to republish the event after uploading new photos, if the event has been already published. If you want to fix or update already existing or published photos, they have to be uploaded with the exact same filename.